The Wayfair Riddle

When Amazon.com even nods in the direction of an industry, businesses tremble and investors flee. At Wayfair Inc., the biggest online furniture merchant, investors did the opposite.

The company’s shares are up 115% in the past year, valuing it at $8 billion. Since its founding in 2002, Wayfair has mastered the art of selling and delivering furniture online, a logistical challenge, but it hasn’t figured out how to do it profitably. Now new competition, high marketing costs, low customer retention and its need to keep raising... Nguồn: www.wsj.com